Contact support
Signed-in users should use Settings → Help in the app. This links the request to the user account so the support team can respond accurately.
- Email: support@sitealta.com
- Hours: Monday to Friday, 09:00–17:00 UK time, excluding UK bank holidays
- Target acknowledgement: normally within two business days during the pilot
Never send passwords, one-time codes, API keys or complete payment-card details. Include the job number, affected location, device model, iOS/iPadOS version, approximate time and a short description.
Account access
- Use Forgot password? on the login screen to receive a one-time recovery email.
- Face ID or Touch ID unlocks a securely retained session; it does not replace the account password or recovery email.
- If the account email is no longer available, contact support. We verify identity and organisation authority before changing access.
Invitations and permissions
Free users can create an account but cannot enter a customer workspace until an authorised admin invites them. Ask the organisation admin to confirm the invited email address and resend an expired invitation. Each pilot entitlement permits up to four organisation admins.
Exports and account deletion
Signed-in users can use Settings → Privacy centre to prepare a personal-data export or request account deletion. Organisation owners must first transfer or close the organisation. Project business records may be anonymised and retained where the customer or law requires them, while private qualification documents are removed. See the privacy notice.
Security or privacy concerns
Email privacy@sitealta.com. Put URGENT SECURITY in the subject for a suspected active disclosure, incorrect project access, lost device or account compromise. Do not attach sensitive documents to the first message.
Service status and urgent site matters
During the pilot, service-status queries go to support@sitealta.com.
SiteAlta is an information and collaboration tool. It is not an emergency service and must not be the sole repository for information needed to protect life, operate safety-critical equipment or manage an immediate site emergency. Follow the employer’s and site’s emergency procedures.
Business details
SiteAlta is operated by London AV Supplies, trading as SiteAlta, at 124 City Road, London, EC1V 2NX, United Kingdom.